Please visit the FAQ section of the knowledgebase for the
most up to date information.
This FAQ has been superseded by our knowledgebase,
it remains here only as a resource for our older customers.
This FAQ contains over 100 questions and answers.
Select your Question below.
General.
How long has M6.Net been in business How do you offer your account for so cheap? Do you offer a money back Guarantee? Will my information be resold or shared with any other company? Do you offer 24/7 support? How soon can my account be setup? How many staff members do you have? Can I later upgrade? How long does it take?
Billing\payment related.
How can I Pay? Yearly or MonthlyDo you offer a money back Guarantee? If I pay annually and decide to cancel, am I entitled to get any of my money back? Are there any hidden costs, or setup fees? What credit cards do you accept? Can I purchase an SSL cert from you? Am I billed automatically? What currency are your fees in? Can I later upgrade? How long does it take? How soon can my account be setup? Do you offer domain name registration services? What is the cost of additional HD space and bandwidth? Can I register a domain name without purchasing a Web hosting account?
Website related.
What can you guarantee (Uptime) Do accounts come with web design? What control panel do you use and do you have a demo? Will you place ads on my site? Do you allow adult sites? Do you allow SSL support? Can I purchase an SSL cert from you? Do you offer unlimited HD space and bandwidth accounts? Common reasons why my site isn’t working? directory listing denied no input file specified CGI app ret. incorrect set of headers Server Appl. Unavail Runtime Error Domain related.
Do you offer domain name registration services? Are private IPs and nameservers included in your packages? Do you offer dedicated IP addresses? How many domains do you host? Do you support “*?*“ domain name extension? How can I transfer my domain name to you guys? Can I host multiple domain names? What are the details of your nameserver? Can I register a domain name without purchasing a Web hosting account? How do I see if the domain name I want is available? Do you host international domain names?
Email related.
Setup Setup for Outlook Express Setup for ThunderBird Generic Setup How can I access my mail What is your spam and bulk e-mail policy? Do you have spam blocking? Why doesn't my outgoing mail work?
Server related.
Why is .NET 2.0 not working on my site? What is the typical load average on your web servers? What are your server hardware specifications? What operating system do your servers run? Where are your servers? What PHP version do you have installed? What MySQL version do you have installed? Do you use windows or Linux servers? Do you allow the creation of scheduled tasks? Do you support MS FrontPage Extensions? What can you guarantee (Uptime) How do I translate UNIX permissions (777, 755, etc) to Windows Servers? What do you consider excessive amounts of resources? Do you support anonymous ftp?
Scripting/ Database related.
Why is .NET 2.0 not working on my site? Where do I find good information and tutorials on scripting languages (PHP, ASP, .Net, Perl)? How do I administer my MSSQL database remotely? What PHP version do you have installed? What MySQL version do you have installed? Do you allow the installation of custom perl modules? Can I remotely access my MySQL databases with your service? Do you support ASP and .NET services? Do you allow the creation of scheduled tasks? Do you support MS FrontPage Extensions? Do you have any backup (if so what methods? How often?) Do you offer custom error packages? How do I translate UNIX permissions (777, 755, etc) to Windows Servers? Common reasons why my site isn’t working? directory listing denied no input file specified CGI app ret. incorrect set of headers Server Appl. Unavail Runtime Error
Reselling related.
How many websites can I host with a reseller account? Do you allow overselling on reseller accounts? Can we create our own resellers with our reseller account? Will all my customers have their own CoPanel/webmail login? Which account types can be resold?
most up to date information.
This FAQ has been superseded by our knowledgebase,
it remains here only as a resource for our older customers.
This FAQ contains over 100 questions and answers.
Select your Question below.
General.
How long has M6.Net been in business How do you offer your account for so cheap? Do you offer a money back Guarantee? Will my information be resold or shared with any other company? Do you offer 24/7 support? How soon can my account be setup? How many staff members do you have? Can I later upgrade? How long does it take?
Billing\payment related.
How can I Pay? Yearly or MonthlyDo you offer a money back Guarantee? If I pay annually and decide to cancel, am I entitled to get any of my money back? Are there any hidden costs, or setup fees? What credit cards do you accept? Can I purchase an SSL cert from you? Am I billed automatically? What currency are your fees in? Can I later upgrade? How long does it take? How soon can my account be setup? Do you offer domain name registration services? What is the cost of additional HD space and bandwidth? Can I register a domain name without purchasing a Web hosting account?
Website related.
What can you guarantee (Uptime) Do accounts come with web design? What control panel do you use and do you have a demo? Will you place ads on my site? Do you allow adult sites? Do you allow SSL support? Can I purchase an SSL cert from you? Do you offer unlimited HD space and bandwidth accounts? Common reasons why my site isn’t working? directory listing denied no input file specified CGI app ret. incorrect set of headers Server Appl. Unavail Runtime Error Domain related.
Do you offer domain name registration services? Are private IPs and nameservers included in your packages? Do you offer dedicated IP addresses? How many domains do you host? Do you support “*?*“ domain name extension? How can I transfer my domain name to you guys? Can I host multiple domain names? What are the details of your nameserver? Can I register a domain name without purchasing a Web hosting account? How do I see if the domain name I want is available? Do you host international domain names?
Email related.
Setup Setup for Outlook Express Setup for ThunderBird Generic Setup How can I access my mail What is your spam and bulk e-mail policy? Do you have spam blocking? Why doesn't my outgoing mail work?
Server related.
Why is .NET 2.0 not working on my site? What is the typical load average on your web servers? What are your server hardware specifications? What operating system do your servers run? Where are your servers? What PHP version do you have installed? What MySQL version do you have installed? Do you use windows or Linux servers? Do you allow the creation of scheduled tasks? Do you support MS FrontPage Extensions? What can you guarantee (Uptime) How do I translate UNIX permissions (777, 755, etc) to Windows Servers? What do you consider excessive amounts of resources? Do you support anonymous ftp?
Scripting/ Database related.
Why is .NET 2.0 not working on my site? Where do I find good information and tutorials on scripting languages (PHP, ASP, .Net, Perl)? How do I administer my MSSQL database remotely? What PHP version do you have installed? What MySQL version do you have installed? Do you allow the installation of custom perl modules? Can I remotely access my MySQL databases with your service? Do you support ASP and .NET services? Do you allow the creation of scheduled tasks? Do you support MS FrontPage Extensions? Do you have any backup (if so what methods? How often?) Do you offer custom error packages? How do I translate UNIX permissions (777, 755, etc) to Windows Servers? Common reasons why my site isn’t working? directory listing denied no input file specified CGI app ret. incorrect set of headers Server Appl. Unavail Runtime Error
Reselling related.
How many websites can I host with a reseller account? Do you allow overselling on reseller accounts? Can we create our own resellers with our reseller account? Will all my customers have their own CoPanel/webmail login? Which account types can be resold?